Barron McCann - Delivering Service Excellence

Ageing Infrastructure is hampering retailers growth potential

Ageing Infrastructure is hampering retailers growth potential

Continual Change Barron McCann has been involved in the specification and deployment of network infrastructure in the retail sector for 40 years, and there have been many changes in the technologies that customers wish to support over that time. One of the biggest changes to the way we deal with network requirements was the introduction […]

Ensuring your IT provisions will survive New Year returns

Ensuring your IT provisions will survive New Year returns

With new figures suggesting that British shoppers spent an average of £183 this festive period, and have returned or will return 70 per cent of their total spend[1], it is important for retailers to have their store till systems available, “always-on” to manage these returns. However, while there is a lot of attention given to […]

Three Retail Tech Trends to Watch in 2017

Three Retail Tech Trends to Watch in 2017

Mobile POS is the way of the future. This is due to all the reasons that have been said many times before, such as helping to bust queues, creating greater customer engagement, and so on. However, the one aspect that is so often overlooked is the necessity for businesses ensure the strength of their bandwidth […]

Top Tips for Improved Customer Experience

Top Tips for Improved Customer Experience

Developments in retail and EPOS technology in recent years have focused on improving customer service with more efficient and secure payment methods, going from card swiping to PIN and now onto contactless. Implementing modern EPOS solutions is only half of the job, and unreliable or poorly functioning equipment can discourage customers from returning. Successful retail […]

Attracting a customer for life, not just for Christmas

Attracting a customer for life, not just for Christmas

As Christmas approaches once again, more and more customers will inevitably begin shopping outside of their usual haunts as they search for that perfect gift for friends and family. For retailers, this means opportunities to attract, and potentially keep, new customers who may not have shopped with them in the past. However, making sure first-time […]

PIDS: Encompassing IMACs and a lot else besides

PIDS: Encompassing IMACs and a lot else besides

Many IT services delivery companies offer what they term IMACs; Installations, Moves, Additions and Changes. At Barron McCann, we use the initialization ‘PIDS’: Project, Infrastructure and Deployment Services. At first glance it might seem as though the two are essentially similar; we may divide the elements up differently, but surely the overall offering is the […]

Managed Print Services: Ever more popular

Managed Print Services: Ever more popular

The Managed Print Services market is still growing fast, expected to more than triple in the next eleven years from £19.50 Bn last year to £70.75 Bn by 2024[1], and it’s not hard to see why. Managed Print Solutions typically haven’t sat high on the list of priorities for most companies; many are happy to […]

The Importance of PCI and P2PE for Retailers (Part Two)

The Importance of PCI and P2PE for Retailers (Part Two)

Last summer, we explored the importance of PCI and P2PE for retailers on our blog. To recap, the Payment Card Industry Data Security Standard, or PCI DSS for short, is a worldwide standard set up to help businesses process card payments securely and reduce card fraud, through tight controls surrounding the storage, transmission and processing […]

Increased retail tech investment in 2016 aimed at expanding and understanding

Increased retail tech investment in 2016 aimed at expanding and understanding

While growth in 2015 was down from 2014 at 2.2%, [1] historically low fuel prices and mortgage rates combined with increased consumer confidence suggests that consumer spending will be the main driver of business growth in 2016. Consumer expectations are constantly evolving, and the main trends currently are speed and interactivity. On average, retailers enjoy […]

Retail Technology: It’s About Evolution, Not Revolution’

Retail Technology: It’s About Evolution, Not Revolution’

Rob Griffiths, Head of PIDS, Barron McCann (Project, Infrastructure and Deployment Services) also known in the industry as IMAC’s (Installation, Moves and Changes) Rob Griffiths joined Barron McCann in November 2014 as Head of Projects. As he completes 9 months at the company, he discusses some of the key issues driving retail technology decision-making over […]