How Barron McCann supported PEP&CO’s ambitious 50-store roll out across the UK during summer 2015 - 50 Stores in 50 Days!
On-going Customer Service, provides the surety of both rapid, repeatable change and the highest level of support throughout the 370 Stores of Vision Express
WDF operates 88 stores in the UK and the Channel Islands, primarily at airport locations. Following a successful transition to Barron McCann support they achieved an immediate and significant improvement in SLA
Founded in 1932, SPAR is now the world’s largest international food retail chain, with more than 12,000 stores globally. Barron McCann CS are meeting their requirements for extended hours coverage and an improved SLA
Over 100 qualified Field Service Engineers cover every part of the UK and Ireland, delivering a quality service and high proportion of first time fixes to customers mission-critical distributed IT systems.
All Field Service Engineers are fully employed by Barron McCann, and are fully trained prior to any service going live.
Engineers work a variety of shift patterns in order to ensure that we can offer a 24/7 365 days a year service, and take pride in our service offering – adding value to their individual customer service delivery by consistently over-delivering on our contractual SLA agreements.
All Engineers are smartly dressed in branded work-wear, and have completed customer service training in order to further reinforce their understanding of the customers needs and onsite protocols.
Many of our global customers require installation and support services Internationally and over the last 5 years we have broadened our service to cover many more countries. We can now boast over 10,000 sites serviced directly with our own engineers in the UK, Northern Ireland and Ireland, and over 500 sites currently serviced through partnership in France, Germany, Austria, Poland, Belgium, Holland, Luxembourg, Spain, Portugal, Sweden, Denmark and Norway
A separate team of “Intelligent Preventative Maintenance” Technicians visit customers’ sites, in order to carry out cleaning and basic repairs across the UK and Europe at pre-arranged dates and times. This approach is proven to reduce failure rates, increase reliability, and “bring forward” potential equipment failures in order to protect distributed IT systems when their availability is most required.
Over 10,000 sites serviced directly with our own engineers
Why Barron McCann?
We strive for excellence in service delivery and preventative maintenance, we asked our customers what they thought
"This was a mission-critical situation. In air traffic control nothing can be left to chance so it was vital that Barron McCann’s highly-experienced engineers understood the business requirements and worked in partnership with Lockheed Martin and NATS."
NATS Programme DirectorLockheed Martin UK
"The thing which struck me the most during our record breaking rollout was the adaptability of their engineers. They had to think on their feet and adapt to a completely different situation in every store they walked into. Not one store was delayed because of an IT installation, and that is a remarkable testament to Barron McCann.”
Head of IT, PEP&CO
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Barron McCann Ltd, Meteor Centre, Mansfield Road, Derby, DE21 4SY, United Kingdom - Copyright Barron McCann 2017
Barron McCann provides a wide range of installation and support services to UK Major Charity Organisations and in addition offers a range of Gift Aid Solutions for in house use or as a Managed Service through its subsidiary BMCAzurri. Enter the Azurri site belowEnter Site