Barron McCann - Delivering Service Excellence

Barron McCann UK & Ireland Field Service Engineering

Over 100 qualified Field Service Engineers cover every part of the UK and Ireland, delivering a quality service and high proportion of first time fixes to customers mission-critical distributed IT systems.

All Field Service Engineers are fully employed by Barron McCann, and are fully trained prior to any service going live.

Engineers work a variety of shift patterns in order to ensure that we can offer a 24/7 365 days a year service, and take pride in our service offering – adding value to their individual customer service delivery by consistently over-delivering on our contractual SLA agreements.

All Engineers are smartly dressed in branded work-wear, and have completed customer service training in order to further reinforce their understanding of the customers needs and onsite protocols.

Many of our global customers require installation and support services Internationally and over the last 5 years we have broadened our service to cover many more countries. We can now boast over 10,000 sites serviced directly with our own engineers in the UK, Northern Ireland and Ireland, and over 500 sites currently serviced through partnership in France, Germany, Austria, Poland, Belgium, Holland, Luxembourg, Spain, Portugal, Sweden, Denmark and Norway

A separate team of “Intelligent Preventative Maintenance” Technicians visit customers’ sites, in order to carry out cleaning and basic repairs across the UK and Europe at pre-arranged dates and times. This approach is proven to reduce failure rates, increase reliability, and “bring forward” potential equipment failures in order to protect distributed IT systems when their availability is most required.

Over 10,000 sites serviced directly with our own engineers

Why Barron McCann?

We strive for excellence in service delivery and preventative maintenance, we asked our customers what they thought

See their feedback

Experienced IT Engineers in Partnership

"This was a mission-critical situation. In air traffic control nothing can be left to chance so it was vital that Barron McCann’s highly-experienced engineers understood the business requirements and worked in partnership with Lockheed Martin and NATS."

Mark Cooper

NATS Programme DirectorLockheed Martin UK

Delivering excellent project installation against tough deadlines

"The thing which struck me the most during our record breaking rollout was the adaptability of their engineers. They had to think on their feet and adapt to a completely different situation in every store they walked into. Not one store was delayed because of an IT installation, and that is a remarkable testament to Barron McCann.”

 

Rick Dearman

Head of IT, PEP&CO

Make an enquiry

x