Barron McCann - Delivering Service Excellence

Barron McCann Service Centre supports more than 55,000 POS and associated Systems within 10,000 locations across 15 countries.

The Barron McCann UK based Service Centre offers a range of service hours to meet the requirements of our customers both in the UK and Internationally.  Operating 364 days per year, our experienced customer service advisors are fully trained on relevant hardware and have a good understanding of the impacts that failure can have on business. Working closely alongside our Technical Support Team we offer first and second line support to our engineers as well as providing remote resolution support to our customers.

Taking in excess of 7000 calls per month, via telephone, web portal and email our Service desk have the flexibility to scale up service level requirements quickly and effectively, constantly meeting new customer challenges and seasonal demands.

We track each call, assets and location providing complete visibility via the integrated Customer and Engineering web portal which provides a real time view of each call during its life cycle. Our Service Desk advisers take great pride in ensuring each engineers is equipped with all the necessary information to achieve a first time fix.

Our Service Centre provides a tailored customer service, with the ability to integrate within existing customers’ enterprise resource systems and service centres to enhance their service improving call management capabilities.

Whilst Barron McCann has expertise in a range of industries we are well known as a leading UK retail support service provider, with clients as diverse as World Duty Free and Spar supermarkets. Our help desk teams understand the pressures that a retail business faces when EPOS hardware or systems are not functioning correctly and our rigorous processes ensure that we deal with all support calls promptly.

Our logistics planning teams are trained to ensure optimum utilisation of the Field Engineer Resource, using vehicle tracking and scheduling tools, this means that the Engineer attending the call has the knowledge and equipment to get the job done with minimal impact to the Customer.

At Barron McCann we understand that each customer is unique and no Service Contract is the same, we tailor our services to meet the needs of each individual Organisation.  Constantly outperforming against agreed service levels we work closely with our customer’ ensuring their expectations are continually met.

“Good service doesn’t just happen. Instead, service should be an attitude, the glue that holds together the entire IT organisation and flows out to the customer”.

Barron McCann Service Centre aim is to deliver the most responsive and caring service at the best cost.

Our Service Centre supports more than 55,000 POS and associated Systems

Why Barron McCann?

We strive for excellence in project management, execution and reporting, we asked our customers what they thought

See their feedback

Working in partnership with our customers

"With Barron McCann, we know that they will deliver the service in question... They have also added value by working with us to resolve long-term technical issues which will in turn, provide direct benefits to our customers."

Bruce Craig

Information Services Manager World Duty Free

IT Infrastructure and Technical Support services

Barron McCann has demonstrated across-the-board expertise that has played a crucial role - both through the provision and support of a first-rate IT infrastructure, and the Technical Help line to support the Field Managers.

GRAHAM EMMONS

UK’s Census DirectorLockheed Martin

On-going Business Support

"Our experience with previous providers has suggested that once the contract has been signed, the innovation and proactive help dissipates. With Barron McCann we’re seeing the converse approach and they’re assisting us in identifying other means by which we can jointly drive service and cost benefit on-going"

Kerry Hardy

IS Support Manager Vision Express

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