Barron McCann Careers

Field Service Engineer – Basildon

Field Service Engineer – Basildon

Published: October 11, 2017
Location

Description

Barron McCann Ltd is an independent IT Service provider offering a range of IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names on the high street.

 

We now have an exciting opportunity for a technically minded individual to join us as a Field Service Engineer located in the Basildon Area.

 

MAIN DUTIES AND RESPONSIBILITIES

 

  • Diagnose and/or repair faults to component level and effect repair on site, or whole unit replacement where required.
  • Planned and regular maintenance of all on-site equipment.
  • Provide site with any additional information or training. Advise users on basic operation of equipment.
  • Regular liaison with the Engineering Scheduler. Close calls with the Engineering Scheduler as soon as these are completed.
  • Provide the Engineering Scheduler with regular updates on progress, details of any other relevant issues, or further action to be taken.
  • Carry out programme upgrades on site.
  • Carry out data replication where required to preserve critical data.
  • Full and detailed completion of all appropriate paperwork.
  • Present a positive company image.
  • Provide a timely, polite and efficient service.
  • Provide on-call cover during evenings and weekends on a rotational basis.

 

 

SKILLS, KNOWLEDGE & EXPERIENCE

 

Essential

 

  • Experience in a field based customer service engineering role, ideally in the retail/hospitality/leisure industry.
  • Experience of maintaining and installing EPoS equipment.
  • Background knowledge in computer hardware (Epos, pc's, pc peripherals, IP networks)
  • Clean driving licence is essential.
  • PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
  • Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

 

 

If you are interested, please apply in writing with a current CV and salary expectations.

Related Jobs