EPOS and Instore Technology Support for when you need it the most

Your EPOS is the ultimate destination for any customer making a purchase in-store. The costs of downtime at this final link in the chain can be enormous, resulting in both loss of business and reputation. No device is failure-proof, which is why having the right EPOS support when systems fail is critical to keep your operations running efficiently and your customers happy.

EPOS Support

Our extensive knowledge and experience with all major manufacturers enables Barron McCann to provide EPOS maintenance and hardware support for existing solutions as well as undertaking EPOS systems assessments to recommend optimal improvements. This helps to ensure future reliability and productivity.

Our team can identify failure trends which may reveal potential problems before they arise and thereby avoid EPOS downtime. We do this through proactive EPOS maintenance and constant operational monitoring of your EPOS systems.

Expert second line support is delivered through a dedicated service desk and EPOS repair is managed through our large and mobile nationwide team of experienced engineers, with 4 hour, 6 hour , 8 hour and Next Business Day (NBD) fix service levels. Custom service level agreements are available.

Barron McCann partner with some of the world’s biggest technology suppliers to provide exceptional, efficient support. A list of a few of our trusted partners can be found below:

  • Brother – Authorised Service Centre
  • Epson – Approved Repairer

Products we cover:

  • Payment terminals and back office servers
  • Chip and PIN terminals (including mobile terminals)
  • Cash drawers
  • Receipt printers
  • Barcode scanners
  • Customer display units
  • Swipe card readers
  • Switches & Routers
  • Kiosk devices
  • Wireless access points
  • Time and attendance units
  • Store printers
  • HHT’s

Whether you’re looking for a single EPOS installation, to expand your existing EPOS provisions across multiple sites or simply to cover yourself with expert maintenance and support services during busy periods, Barron McCann can deliver a flexible and scalable solution to maximise productivity and help your business grow.

Benefits to your business:

  • Minimise EPOS downtime and business disruption
  • Substantial cost reductions
  • Improved staff performance
  • Reduction in helpdesk call volume
  • Optimal EPOS systems productivity
  • Happier customers
  • Improved customer loyalty

Barron McCann works with a range of customers from banks to restaurants and high-street retailers. Our customers really are at the heart of everything we do.

Click on the links below to read more.


Hospitality & Leisure


As a fully-fledged EPOS service provider, Barron McCann can offer fully-managed installation in addition to point of sale repair and computerised till support.

From detailed initial surveys, extensive nationwide warehousing and logistics capabilities to expert second-line support through a dedicated service desk, we are fully equipped to handle all of your EPOS support needs across your entire estate, no matter the size.

Services we offer:

  • Full on-site EPoS system hardware maintenance
  • Dedicated service desk
  • Technology upgrades
  • New stores
  • Refitting existing stores
  • Collaborative call reduction strategy
  • System monitoring and preventative EPoS support programs
  • Disaster recovery services
  • IT equipment refurbishment
  • Mixed service delivery models
  • Flexible SLAs to agreed quality of service targets
  • Modular parts replacement
  • Project Management
  • Surveying, assessment and consultation
  • Managed acquisition and installation
  • Warehousing and logistics

EPOS Hardware Maintenance

Barron McCann can offer a solution that’s right for you through our extensive knowledge and experience in providing EPOS hardware maintenance for all major product providers and their performance in specific applications.

Having the right EPOS support when systems fail is critical

Why Barron McCann?

We strive for excellence in service and maintenance delivery, we asked our customers what they thought

See their feedback

Experienced IT Engineers in Partnership

"This was a mission-critical situation. In air traffic control nothing can be left to chance so it was vital that Barron McCann’s highly-experienced engineers understood the business requirements and worked in partnership with Lockheed Martin and NATS."

Mark Cooper

NATS Programme DirectorLockheed Martin UK

Large Scale Project Management

"Barron McCann's geographic coverage, ability to scale to the largest of projects across the country, and impeccable health and safety audits were key advantages, coupled with their ability to demonstrate the flexibility required by this demanding project"

Len Darnton

Tesco Project Manager, Checkpoint

Working in partnership with our customers

"With Barron McCann, we know that they will deliver the service in question... They have also added value by working with us to resolve long-term technical issues which will in turn, provide direct benefits to our customers."

Bruce Craig

Information Services Manager World Duty Free

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